State Farm® Insurance Agent Matt Cresap

"I have been with this agency for over 10 years. They have been extremely helpful in giving us advice on how to get the best rates. We have teenage drivers and another one coming soon 😒🫣 I know Taylor and others on the team, will do tgeir best to make sure we have the best rate. Thanks all. L.B"

"I have the somewhat same experience like the last bad review. I been with State Farm for over 2 to 3 years I had really good customer experience for long time but after this bad incident with canceling my insurance policy without my permission and not reinstating my policy was the icing on the cake. I had two vehicle insured on my policy and I told this guy Taylor on the other line to remove my Lexus off the policy instead he removed both vehicles including my corolla. Yeah if he see this he know who is writing this. I literally made a payments four days before my due date and the policy was cancelled before the date how I know when the cop pulled me over on July 4 and pull my record with no insurance.I thought I was good because I received in the mail a new insurance card with valid due date October 2024. I had my car towed paid a fine of 300 dollars and got a new insurance to later get my car back. I called this local State Farm office explained what happen even they aware of the mistake fast forward 1 month later underwriter not gonna reinstate my old policy and not gonna write statement to say they were at fault. I just went to court today got a 345 dollars fine for driving with no insurance that I was not aware of and I had no statement to provide to the judge. I got this now my record thanks to this incompetent agent and now fully aware how they treat customers seeing from the underwriting side. They will cancel on you without notarizing client and they will back stab you whenever needing them and are at fault. I was gonna just blame the agent Taylor but now I blame state farm in general. I am done with scam farm and there scummy underwriting company."

"Excellent Service"

"Love working with this team for all of my insurance needs. They're very quick to respond and always polite, professional and thorough!"

"Professional, helpful, friendly."

"Andrea is awesome, thank you!!!!?"

"I had insurance with this group for several years. I was signed up for auto pay and my debit card was lost so it was canceled. I had previously advised this agent that I was not okay with communication via email, only phone. So instead of calling or texting me to advise that payment was due, they claimed that they called me and then just canceled my insurance. Two months later when I realized that I was driving around with no insurance, I called State Farm and even the lady that I spoke with looked at the details and said that she didn’t think that they had made a sufficient effort to notify me of the problem, but since it had been several months, there was nothing that she could do. She offered to get me to the nearest State Farm branch that was open so that I could get insured, and given that it was 5pm on a Friday, I stuck with State Farm. I was a loyal State Farm customer prior to this, always paid my bills, but this branch saw no need in keeping me as a customer. I am currently exploring other options for my two cars’ and home insurance. State Farm has lost my confidence that they value me as a customer."

"This Statefarm office has always been right on top of my needs from claims to new coverage . I cannot say enough nice things about them. Harley was awesome just today. Call for all Your insurance needs."

"To miss Andrea thank you so much for your excellent customer service and what I mean by that is when I have something come up like a discount and I really didn't understand what it was and how it affect me. Andrea went out her way to help me and break it down for me and I really appreciate that because I knew it wasn't really her job to do it but she didn't mind doing it and I really appreciate that with her service she truly makes State Farm a place that everybody should come she is funny she is smart I don't know what she look like LOL but I'm pretty sure she's beautiful but thank you again for taking your time and do your job Beyond and I hope and pray that somebody see this like your supervisor or something cuz you should get a raise this is the difference between doing your job and doing something you love and I could tell you doing something that you really love so thank you for taking your time out of your busy schedule to help me"

"Great service, always helpful and great rates. I highly recommend State farm and especially Matt Cresap and his team."

"This am I tried to get to my State Farm auto policy and was met with notice that. We are sorry but we are unable to process your request at this time...Thank you. I called my agent and she also had that message . Barbara Fritz"

"I love my State Farm agents!!! Very professional and knowledgeable. They have the best rates and coverage. I wish I knew about their services years ago. You will be extremely satisfied with this company and their agents."

"Great no hassle experience. Charlie was knowledgeable and helpful."

"Spoke with Andrea and she was phenomenal! Very knowledgeable and professional. We have had many great interactions with Clay as well, as he set the bar high for expectations and Andrea didn’t disappoint. The great customer service we get from State Farm is large part why we have selected you as our insurance carrier. Thanks !"

"I absolutely love this office and staff!! Always courtesy and go beyond to assist me with my insurance questions. Harlie helped me the last time I called the office and she is super sweet and professional. I appreciate the timely follow-up 10/10."

"great customer service from everyone at the office"

"My experience with this agency has been beyond awesome! No matter what issues I have, they don’t hesitate to address it! If you’re looking for an agent, please give Andrea a call! She’s the best in the business and she genuinely cares about the customers. I give this agency a 10 out of 10! Thanks"

"Taylor from sales was amazing! Seriously!!"

"Answered any quesrions I had. Very accessible, helped a lot through the one claim I had( deer strike )."

"The staff that I've dealt with have been very friendly, professional and helpful, particularly Andrea. Keep providing warm and friendly service. I appreciate you!"

"Andrea is always so helpful and prompt!"

"Delightful, personable, consideration for client’s needs and finances"

"Rates high and no interest in helping long term customers lower them."

"Andrea is unequivocally the best!!! Always helpful, polite and I always enjoy our conversations, as she has what we used to call "Common Sense" that some how become uncommon. 10 stars if I could just based on the service she provides"

"Jonathan and team do a great job of helping you get insured."